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GRIEVANCE PROCESS

Best Care College’s grievance process provides a means for students to grieve a decision regarding their status at the school or resolve disputes which are viewed as arbitrary, malicious, unreasonable, false, inappropriate, or capricious.  The grievance process includes steps and specific time frames to be followed.

Step I. (Informal Grievance Process)
This is an informal process where the student discusses the concern with the involved other party (faculty, staff, etc.) within 3 school days of incident. If the issue cannot be resolved at this step, the student may proceed to the formal appeals process, Step II. 

Step II. (Formal Grievance Process)

The student must submit in writing a request to the CEO/School Director for the formal appeals process within 10 days of Step I (A total of 13 days from the incident). The written request must be dated and signed by the student and include the following:

•  The matter being grieved
•  The names of faculty or staff directly involved
•  The name of the course if the grievance is relative to a course
•  Date and summary of the Step I good faith discussion with the involved party
•  Reason for the formal grievance accompanied by verifiable documentation of the claimed circumstances and why the student believes the action was arbitrary, malicious, unreasonable, false, inappropriate, or capricious.

After receipt of the above, the CEO/School Director will convene a Grievance Committee within 5 days.  The Grievance Committee will meet and review the documentation as noted above and may choose to interview the parties involved at the meeting.  The Grievance Committee will include 7 members who are not involved in the grievance:
•  Three (3) Student Representatives
•  Two (2) Faculty Members
•  Two (2) Administrators

The decision of the Grievance Committee will be submitted in writing to the CEO/School Director within 5 days of the meeting and the student will be notified of the Grievance Committee’s decision by the School Director/CEO.  The Grievance Committee’s decision is binding and if directives are included in the decision the student must complete them in the timeframes provided for resolution of the matter. 


The student may also contact the New Jersey Board of Nursing (NJBON) and/or Accrediting Council for Independent Colleges and Schools (ACICS) regarding his or her complaint(s):

The NewJersey Board of Nursing

124 Halsey Street
Newark, NJ 07101
Phone: 973-504-6430 

Accrediting Council for Independent Colleges and Schools

750 First Street NE, Suite 980
Washington, DC 20002-4223
Phone: 202-336-6780